Returns

7-day return policy

If something is wrong with your order, we'll make it right. Returns and exchanges are accepted within 7 days of delivery.

How to return

Message us on WhatsApp with your order number, photos of the item, and a description of the issue.

We review and approve

We'll confirm within 24 hours whether your return is approved and arrange a pickup.

Send the item back

Pack the item securely in its original packaging. Our rider will collect it from your address.

Refund or exchange

Once we receive and inspect the item, we'll process your refund or send the replacement within 3 business days.

We accept returns for

· Item arrived damaged or defective
· Wrong item sent (different from what you ordered)
· Item is significantly different from the product description
· Item arrived with missing parts or accessories

We don't accept

· Change of mind after delivery
· Items that have been used, worn, or washed
· Items without original packaging
· Earphones / in-ear products opened from sealed packaging (hygiene)
· Skincare products opened from sealed packaging
· Items purchased on clearance or final sale

Refund method

Refunds are issued via bank transfer or cash (for COD orders) within 3 business days of us receiving the returned item. We'll confirm the refund details over WhatsApp.

Need to start a return?

Message us on WhatsApp with your order number and we'll handle it from there.

Message us on WhatsApp

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